One damaged unit is minor. Hundreds of requests are a process.
A practical business workflow for damaged product marking.
Requests arrive through different channelsPhotos, phone calls and emails are difficult to track as one process.
A return is not always necessarySome damaged-code cases can be resolved remotely.
Retailers need a responseFor the store, resolving the issue matters more than assigning blame.
Engagement model
Start with a pilot and choose the integration model after measuring real case volume.
Check damaged codeQuestions before you decide?
Common decision points
What if case volume is low?
Occasional cases are difficult to handle consistently without an agreed process.
Should the manufacturer deal with this?
The service can be a first line of support and pass a structured case to the manufacturer when necessary.
Do we need a complex integration?
Start with a dedicated link for customers. An API can be considered later.
Can we keep a case history?
A corporate workflow can retain a history organised by GTIN, customer and type of damage.