Data Matrix RecoveryDAMAGED CODE READING
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Check damaged code
Data Matrix Recovery

Check a damaged code

Add 1–2 photos of the damaged marking. The product barcode or GTIN is optional: you can start without either.

Photos for analysis

22×22

Two trial checks per profile, with no daily reset. Confirm your email once; you do not need a code for each check.

Where should we send the result?

Confirm your email once. Selected photos stay in this form.

Already have a pilot access key?

Use it once and link your email to preserve your history and remaining checks.

01Damaged marking code

One item, one or two angles. Use the original photos.

Choose code photosJPG, PNG, WebP · up to 2 photos
02Product barcode or GTIN — optional

You may skip this step. If the barcode is available, add it: the extra information helps decoding.

Choose barcode photoOne photo with the printed digits

You can leave this blank. If you add a barcode photo, we will try to identify its GTIN automatically.

Where can I find the GTIN?
EAN-13, example

Photograph the linear barcode with the digits below it, or copy the GTIN from your inventory system. The barcode shown is an example.

For severely damaged markings

If the marking is severely damaged, we may need the serial number of this specific item. It may be available in the shipment’s list of marking codes or in the supplier’s records for your customer account and delivery. If known, send it during the additional review in this request. It is not the batch number or GTIN. You do not need to look it up before sending the photos; we will ask if necessary.

My requests

Results and specialist replies are kept in your profile.

Prefer a messenger?

Open MAXOpen WhatsApp

WhatsApp is a separate manual channel. Attach photos there when starting a chat directly. Automated MAX bot processing is not connected yet.