Unreadable marking at checkout: solve it without unnecessary returns
A practical business workflow for damaged product marking.
The item is already at checkoutThe marking will not scan and staff need a practical next step.
Writing off still requires identificationItem-level operations may require the identifier of the exact unit.
Returns have an administrative costHandling, transport and staff time can cost more than a single item.
Engagement model
Start with a pilot and choose the integration model after measuring real case volume.
Check damaged codeQuestions before you decide?
Common decision points
What if this happens rarely?
A single-code check may be enough; a corporate plan is not necessary for occasional cases.
We already have a re-marking procedure
Re-marking is a separate workflow. When the original code is still present, first assess whether it can be read.
Do we need to install software?
No. The initial check can be accessed from a browser on a computer or phone.
What if automatic analysis is not enough?
The case can be escalated with the photos, GTIN and, if needed, information about the shipment.