Large part of the label missing
Damaged marking check
Product marking won’t scan at checkout?
Specialised reading of scratched, folded, smeared or partially torn GS1 DataMatrix markings that standard checkout scanning cannot decode.
Usually 1–2 marking photos and a photo of the product barcode with digits, or the GTIN, are enough to start.
CODE READPart of the printed symbol was physically missing. The code was read in a specialist workflow.
For business
One issue, different business costs
Retailers
The item is already in the store. Staff need to resolve an unreadable marking without a long chain of calls and returns.
Photograph → analyse → obtain the original code.
Learn moreDistributors
A small issue repeated across many stores becomes a stream of claims and reverse-logistics work.
A consistent process for damaged-marking cases.
Learn moreManufacturers
A damaged marking becomes part of the retailer’s experience of the product and brand.
Make damaged-code reading part of product support.
Learn moreHow to submit a code
Website, MAX or WhatsApp
Check on the website
Select 1–2 marking photos and a photo of the product barcode, or enter the GTIN.
Check damaged codeKnowledge Base
20 practical articles about damaged markings
Unreadable checkout codes, GTIN, DataMatrix sizes, product categories and the role of context in reading severe damage. Russian marking rules are identified as such.
Open Knowledge BasePartners and investors
Working technology. Ready to scale.
Pilots, integrations, investment and international product development.
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Marking support after shipment
Start with your workflow and actual damaged-code cases. Then discuss the right engagement model.
Discuss your use case